Customer Service
How can we
help you?
Find answers about orders, shipping, returns and warranty. Can't find what you're looking for? Our team is happy to help.
Orders & Shipment
How do I place an order?
- Choose your product — Use the search function or menu to find the right part. Add it to your cart.
- Enter your details — Go to checkout, verify your cart and enter your shipping details.
- Select payment method — Choose iDEAL, Bancontact, Visa, Mastercard or PayPal.
- Complete payment — Finalise on the secure payment page.
- Order confirmation — You will receive a confirmation email after successful payment.
- Shipment — Your order is picked, packed and shipped by DPD or DHL from our warehouse.
- Track your order — You will receive a tracking link by email as soon as your parcel is on its way.
Questions? Email us at [email protected] or call +31 (0)77 465 1362.
How do I find the right part?
Every part has an OEM or part number. Enter this number in our search bar at the top of the page and you will be taken directly to the correct part. Can't find your number? Contact us and we will help you find the right part.
How long does delivery take?
Parts are typically delivered within 2 to 5 business days depending on your country. Shipping costs vary per destination.
| Country | DHL (business days) | DPD (business days) |
|---|---|---|
| Netherlands | 1–2 | 2–4 |
| Belgium | 1–2 | 2–3 |
| Germany | 1–2 | 1–2 |
| France | 1–2 | 1–2 |
| United Kingdom | 1–2 | 2–4 |
| Spain | 1–2 | 1–2 |
| Italy | 1–2 | 1–2 |
| Poland | 1–2 | 1–2 |
| Austria | 1–2 | 1–2 |
| Denmark | 1–2 | 1–2 |
| Sweden | 2–3 | 2–3 |
| Norway | 2–4 | 3–5 |
| Switzerland | 1–2 | 1–2 |
| Czech Republic | 1–2 | 1–2 |
| Hungary | 1–2 | 1–2 |
| Romania | 2–3 | 2–3 |
| Bulgaria | 3–5 | 4–6 |
| Greece | 2–4 | 3–5 |
| Portugal | 2–3 | 2–3 |
| Ireland | 2–3 | 2–3 |
Your country not listed? Contact us to check delivery options.
Payment
What payment methods do you offer?
We offer several payment methods through our payment provider PAY.nl:
Is my payment secure?
Yes. All payments are processed through PAY.nl, a certified and secure payment provider. Your payment data is encrypted and never stored on our servers.
Return & Exchange
What are the return conditions?
- Return within 14 days of receipt in original, undamaged and unused packaging.
- Electronic or specially ordered parts cannot be returned.
- Do not write on or attach stickers to the original packaging.
- Pack items in a box to prevent transport damage.
- Include the invoice with your return shipment.
- Return shipping costs are at the customer's expense.
How does the return procedure work?
- Send an email to [email protected] with your order number and reason for return.
- We will send you the return instructions and address.
- Once we receive the package in good condition, you will receive a refund within 14 days.
What is the reflection period?
You have 14 days from the day after delivery to report a return. You then have a further 14 days to ship the item back. Please report transport damage within 24 hours of discovering the defect. If the entire order is returned, outbound shipping costs will be refunded.
Service & Warranty
What warranty applies to the products?
General: All products conform to current European legislation. Products may only be fitted to vehicles recommended by the manufacturer.
Manufacturer's warranty: Most products carry a 1-year manufacturer's warranty. If a product becomes defective within this period, repairs are covered by the manufacturer. Return shipping costs to the manufacturer are the customer's responsibility.
Hidden defects: In accordance with European legislation, you are entitled to a legal guarantee for hidden defects. To invoke this, an expert report from a recognised expert is required. Send this to our customer service team for return authorisation.
Exclusions: The guarantee does not cover consumables (bulbs, filters, plugs, clips, etc.), incorrect use, or damage from external causes.
How can I contact MPR Truckparts?
MPR Truckparts B.V.
Hulsingbroek 1
5993 NE Maasbree
Netherlands
Opening hours
| Mon – Fri | 08:00 – 17:00 |
| Sat – Sun | Closed |
KvK: 12064830
VAT: NL817441104.B01
Still have a question?
Our team is available Monday to Friday from 08:00 to 17:00. We typically respond within one business day.